Terms of Service

These terms govern your use of the CleanEDI platform operated by CleanEDI Pty Ltd (ABN to be registered), an Australian company based in Adelaide, South Australia. By signing a contract with us or using the platform, you agree to these terms. If you are using CleanEDI on behalf of a company, you represent that you have authority to bind that company to these terms. These terms are written in plain English. If anything is unclear, contact us at hello@cleanedi.com before signing up.

CleanEDI provides an EDIFACT abstraction platform that: Receives EDIFACT messages from your trading partners via AS2, SFTP, or API and delivers normalised business data to your systems via REST, webhook, or event stream. Receives business data from your systems via REST or API and generates valid EDIFACT messages delivered to your trading partners via AS2 or SFTP. Pre-built connectors for specific platforms such as Microsoft D365 where indicated as available. Onboarding support to configure partner profiles, message mappings, and transport connections. The specific services included in your plan are set out in your contract. These terms apply to all plans.

CleanEDI is an EDIFACT translation and abstraction layer. We do not provide: ERP software, accounting software, or order management systems. Integration between your internal systems beyond the CleanEDI boundary. Legal or compliance advice regarding your EDI obligations with trading partners. Guarantees that your trading partners will accept or correctly process messages we generate on your behalf. We handle the EDIFACT layer. You remain responsible for the business logic and systems on your side of the boundary.

You agree to: Provide accurate configuration information during onboarding, including partner details, GLN numbers, and transport credentials. Keep your configuration up to date if your trading partners or internal systems change. Use the platform only for lawful B2B transaction purposes. Not attempt to reverse engineer, copy, or resell the CleanEDI platform. Notify us promptly if you become aware of any security issue or unauthorised access. You are responsible for ensuring that your use of CleanEDI complies with any obligations you have to your trading partners.

CleanEDI is sold on annual contracts. Pricing is as agreed in your contract. Invoices are issued annually in advance. Payment is due within 30 days of invoice date. Late payments accrue interest at 2% per month. We reserve the right to suspend access for accounts more than 60 days overdue after reasonable notice. There are no per-message fees unless explicitly agreed in your contract. If you exceed your plan's partner limit, we will contact you to agree on a path forward before any additional charges apply.

We target the SLA specified in your plan (99.5% for Foundation, 99.9% for Scale, negotiated for Enterprise). SLA is measured on core message processing availability, excluding scheduled maintenance. Scheduled maintenance will be communicated at least 48 hours in advance where possible and scheduled outside business hours AEST. SLA credits, if applicable, are set out in your contract. Credits are the sole remedy for SLA breaches.

Our Privacy Policy at cleanedi.com/privacy explains how we handle your data. By using CleanEDI, you agree to our Privacy Policy. You retain ownership of your data. We process it solely to provide the service. We will not use your message data to train machine learning models or share it with third parties except as described in our Privacy Policy. On termination, we will delete your data within 30 days unless you request earlier deletion or we are legally required to retain it.

Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without consent. Confidential information means anything marked confidential or that a reasonable person would understand to be confidential given the circumstances. This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

CleanEDI is provided as described in your contract. We do not guarantee that the platform will be error-free or uninterrupted. To the maximum extent permitted by Australian law, our total liability to you for any claim arising from these terms or your use of CleanEDI is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect, consequential, or special losses including loss of profit, loss of revenue, or loss of data, even if we were aware such losses might occur. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

CleanEDI and all related software, algorithms, and documentation are owned by CleanEDI Pty Ltd. These terms do not transfer any intellectual property rights to you. We grant you a non-exclusive, non-transferable licence to use the CleanEDI platform for the duration of your contract for the purposes described in these terms. You retain all rights to your own data and any configurations you provide.

Either party may terminate the contract at the end of the current annual term by giving 30 days written notice before renewal. Either party may terminate immediately if the other materially breaches these terms and fails to remedy the breach within 14 days of written notice. We may suspend or terminate access immediately if we reasonably believe you are using the platform for unlawful purposes or in a way that puts the security of the platform or other customers at risk. On termination, your access to the platform will cease and we will delete your data within 30 days.

These terms are governed by the laws of South Australia, Australia. Any disputes will be resolved in the courts of South Australia. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

We may update these terms from time to time. We will notify existing customers by email at least 30 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms. The version date at the bottom of this page indicates when these terms were last updated.

For questions about these terms, contact us at hello@cleanedi.com. CleanEDI Pty Ltd Adelaide, South Australia, Australia